We want you to love what you ordered!
We try to make returns as easy as possible! Unworn, unaltered goods may be returned for STORE CREDIT ONLY within 15 DAYS of receipt. We are unable to do exchanges as we can not guarantee stock. To begin the return process you must first contact us for a "Return Form" at firstname.lastname@example.org. This form MUST be included with your returned merchandise. Shipping charges are non-refundable.
If you believe you have received defective or incorrect merchandise, you must contact us within 3 business days at email@example.com so we may address the issue.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if any. If items are returned worn, with makeup, odors (including smoke, pets and perfume) on them, damaged or beyond the 15 day return period, they will be sent back to you at your expense.
You can ship the package back the most economical method possible, you may want to purchase insurance and tracking for your package as we can't be responsible for lost or damaged shipments. Shipping costs are non-refundable as they are paid to a 3rd party. Within 5 business days of receipt of your product we will email you with your store credit information.
*ALL SALE items are FINAL sale! NO Returns will be offered on them.
jeg boutique accepts Visa, Mastercard, Discover, AMX and PayPal. PLEASE be sure to include the correct shipping address at checkout.
jeg boutique ships to the United States and Canada.
Our shipping provider is USPS Standard Mail. Delivery time is approximately 7-10 business days from the time your order is confirmed and departs. Orders are not shipped until credit card authorization has been verified and cleared. Delivery times do not include Sundays or any major holidays. If you need something sooner please contact us for pricing.
• United States: We offer free shipping on all U.S. orders $50 and up. All orders $49.99 or less are charged a $5 flat rate shipping fee. We do have tracking on all packages as well, all you need to do is send us an email and request it and we will get the number to you.
• Canada: Flat Rate Shipping $15
UNFORTUNATELY, WE ARE NOT RESPONSIBLE FOR ITEMS LOST IN TRANSIT.
If a shipment is refused, the customer is responsible for the original shipping charges, as well as the cost of returning the package to jeg boutique. This amount will be deducted from your merchandise credit.